Refund Policy

1. Introduction

This Refund Policy explains when MSN Africa issues refunds for payments made for our services and Products. It should be read together with our Terms of Service and any service agreement signed with us. Where a signed service agreement sets different refund terms, the service agreement applies.

2. Project-Based Services

For custom software, mobile app, web application, and other project-based work:

• If you cancel before work begins, we refund your deposit in full, less any third-party costs already paid on your behalf
• If you cancel after work begins, we refund the portion of your payment that covers work not yet started
• Payments for milestones you have reviewed and approved are not refundable
• If we cannot deliver the agreed scope, we refund payments for the undelivered work

3. Subscriptions and Recurring Services

For cloud hosting, maintenance, support, and other recurring services:

• You may cancel at any time before your next billing date
• Cancellation stops future charges; the current billing period is not refunded
• If you are charged after cancelling, we refund that charge in full

4. Non-Refundable Items

The following are not refundable:

• Consulting sessions and workshops already delivered
• Third-party costs such as domain names, software licences, and app store fees
• Work delayed or stopped because of missing client input

5. How to Request a Refund

Email us within 14 days of the payment or the event you are requesting a refund for. Include:

• Your name and company
• The invoice number or payment reference
• The reason for your request

We reply within 5 business days. Approved refunds are paid to the original payment method within 14 business days.

6. Modifications

MSN Africa may update this Refund Policy at any time. Changes do not affect payments made before the update.

7. Contact Information

For refund requests or questions about this policy, contact us at: